Businesses today rely a lot on phones in order to obtain new customers and to keep existing customers happy. Even at brick and mortar locations, customers will still call ahead to ask things like:
- Do you have this item in stock?
- Can I order this in advance?
- Are you open today?
- Can I drop off my item for service or repair?
When customers attempt to call you, it is important that they get the answers they need. Why then, is it important for businesses to upgrade their phone systems to business VoIP? We’re glad you asked.
In order to provide the best customer service possible to your potential and existing customers, you need a more robust phone system. Let’s explore the ways that a VoIP system can help you run your business, as well as the better features that business VoIP has compared to traditional PBX systems.
VoIP Systems Will Help You Route Customer Service Calls to the Correct Person in Your Organization:
You can normally only list one main telephone number for your business. This is true of your Google My Business listing, Yelp, Facebook, and other main accounts online. When customers try to call in to speak with someone about a support, repair, or service issue, you’ll want to be able to easily transfer that call to the correct person! This used to be a taxing, and even frustrating task. However, with VoIP phone systems, one touch is all you need to easily route the call to the person that can help your caller with the issue they have. Here’s how that can benefit you:
- Your callers will not become frustrated while waiting to speak to the correct person for help due to long wait time
- You’ll be able to help even more people and spend less time on the phone
- 75% of customers think calling is the most effective way of getting a quick response, so you won’t disappoint (NewVoice)
Business VoIP Systems Will Help Your Sales Team Make More Sales:
It’s no secret that sometimes a sales rep will bobble a call or have the wrong answer for a potential customer when attempting to make a sale. With old PBX systems, the technology for the sales manager to listen in, whisper, and barge in on phone calls was a monumental cost. Whispering means that the manager can speak directly to the sales rep inside the phone call without the caller hearing what he/she is saying. With business VoIP this technology is not only cheap, but effective. If your sales manager/supervisor hears that a call is going south, he/she can quickly help that sales agent by either giving him/her some quick tips on what to say, or take over the call completely before the sales opportunity is lost.
This is especially important for new and inexperienced sales representatives. Before the training process is complete, or even when the training is only recently complete, it is important to be able to help these reps through the sales process. This not only helps your bottom line, but it helps with educating your current sales reps on how to perform better in the future.
This feature can help customer service reps too!
If a customer service representative doesn’t know an answer, or is providing the wrong information, the manager or supervisor can whisper into the phone call, telling the representative the correct information that they can pass onto the caller.
VoIP Systems Will Help Your Entire Organization Communicate Better:
There are a myriad of features that allow your organization to stay in contact with one another. Better communication makes for a better business! Let’s explore all of the features that can help your teams communicate and stay efficient.
Business VoIP allows for conference bridging, which is new technology that makes your conference calls easier than ever. With conference bridging, individuals can dial a single phone number that will connect them to the conference call instantly.
Intercom and Paging:
Managers can get on the loudspeaker to make announcements over everyone’s speakerphones, and your employees can easily contact eachother, even interdepartmentally, in order to better communicate. With these easy features, everyone can work together and more efficiently.
Call Parking and Transferring:
Parking a call means that you can place a call on hold on one phone, and pick up the call from another location. This means that it’s easier than ever to continue a phone call on the run! You can easily transfer calls this way as well.
We bet your clunky old PBX system never gave you an app on your smartphone that allowed you to make calls from your office line! With your smartphone app, you can control your phone’s features, as well as handle phone calls, even while you’re away from your desk.
Switching to VoIP has never been easier! With Telcom Savvy, you’ll get free installation and 24/7 live support to make your transition easier than ever. Give us a call at 631-621-3200 to speak to someone and get a customized quote for your brand new business VoIP system.