Privacy Policy
Telcom Savvy LLC Privacy Policy
Effective Date: July 24, 2025
Telcom Savvy LLC ("Telcom Savvy," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our websites, services, and products, particularly in connection with our business VoIP communications services.
By using our services, you consent to the data practices described in this Privacy Policy. If you disagree, please discontinue use of our services.
1. Information We Collect
1.1 Personal Information: We collect information that identifies you, such as your name, business name, email address, mailing address, phone number, billing details, tax ID numbers, and account credentials.
1.2 Service and Usage Data: We collect call records, device identifiers, IP addresses, system logs, communication content (such as voicemails, SMS, faxes, call recordings), caller IDs, and feature usage statistics. We also collect metadata such as timestamps, durations, destination numbers, and call quality metrics.
1.3 Payment and Commercial Information: We collect payment-related data such as credit card or bank information, billing history, account balances, and transaction records.
1.4 Customer Communications: When you contact us, we collect the content of your inquiries, support requests, chat messages, emails, and call recordings, including support ticket notes and escalation history.
1.5 Cookies and Similar Technologies: Our websites use cookies, tracking pixels, and similar technologies to enhance functionality, analyze behavior, remember preferences, and deliver tailored advertisements.
1.6 Third-Party Integrations: If you integrate our services with third-party platforms (e.g., CRMs, analytics, or email providers), we may collect information from those platforms subject to your authorization.
2. How We Use Your Information
- To provide and manage your Telcom Savvy services.
- To provision accounts, assign phone numbers, and route calls/messages.
- To authenticate users and prevent unauthorized access.
- To send invoices, process payments, and track account balances.
- To provide customer support and resolve service issues.
- To send administrative updates, alerts, and technical notices.
- To deliver marketing communications (with your consent, where required).
- To analyze service usage, improve system performance, and develop new features.
- To monitor network traffic for fraud, abuse, or security threats.
- To comply with legal obligations and respond to government or regulatory requests.
3. Legal Bases for Processing (Where Applicable)
Where required (e.g., under the GDPR), we rely on the following legal bases:
- Consent: For marketing emails and optional cookies.
- Contractual Necessity: To provide services and manage your account.
- Legal Obligation: To meet regulatory and tax requirements.
- Legitimate Interests: For fraud prevention, service improvement, and network security.
- Vital Interests: To protect life or physical safety when necessary.
4. Sharing and Disclosure of Information
We may share your information:
- With hosting providers, billing platforms, CRM tools, and support software vendors.
- With authorized business partners, affiliates, or resellers.
- With regulatory authorities or law enforcement under valid legal process.
- With emergency services providers for E911 or similar compliance purposes.
- In case of a business transition, merger, or acquisition.
We do not sell or rent your personal information to third parties.
5. International Data Transfers
Telcom Savvy operates in the United States. If you are located outside the U.S., your data may be transferred and processed in countries with different data protection standards. We implement safeguards, such as Standard Contractual Clauses or other lawful mechanisms, to protect data during international transfers.
6. Data Retention
We retain personal data as long as necessary to:
- Fulfill the purpose for which it was collected.
- Maintain service continuity and support.
- Comply with tax, telecom, and legal obligations.
- Resolve disputes and enforce agreements.
Call detail records and related usage logs may be retained per applicable telecom regulations. When retention is no longer required, data is securely deleted or anonymized.
7. Your Rights and Choices
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data.
- Restrict or object to certain processing activities.
- Withdraw consent for data use (where applicable).
- Request data portability in a structured format.
- File a complaint with a regulatory authority.
You may exercise your rights by contacting us directly. We will respond within the timeframe required by law.
8. Cookies and Tracking Technologies
We use cookies and other trackers to:
- Maintain session continuity and user preferences.
- Collect analytics for website optimization.
- Support marketing and retargeting campaigns.
You can control cookie behavior through browser settings or opt-out mechanisms. We honor browser-based “Do Not Track” or Global Privacy Control signals where required.
9. Data Security
We implement security safeguards such as:
- Encryption of data in transit and at rest
- Role-based access controls
- Regular system vulnerability scans
- Secure development and audit practices
No system is completely secure, but we maintain and review our controls to minimize risk.
10. Children’s Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect data from minors. If we discover unauthorized data collection, we will delete the data immediately.
11. Updates to This Policy
We may revise this Privacy Policy to reflect changes in legal requirements, technologies, or service offerings. Material updates will be posted on our website with a revised “Effective Date.”
12. Contact Us
To exercise your privacy rights or ask questions about this policy, contact:
Telcom Savvy LLC
Attn: Privacy Officer
120 Lake Avenue South, Suite 11
Nesconset, NY 11767
Email: support@telcomsavvy.com
Phone: 631-801-4390