If you’re just beginning to explore using a VoIP phone system, you’ll probably notice in your research that there are a lot of VoIP service providers out there. So why should you put your trust in an emerging company like Telcom Savvy over all those other guys?
Well we of course provide the most reliable VoIP phone service, and offer unmatched customer service support. But, what many will find really sets our business apart from other VoIP services, are our highly useful additional features.
We know that businesses do more than simply make and answer calls, and we think your phone system should do more as well. Let’s discuss five additional Telcom Savvy features, that could be real game changers for your business.
1- Telcom Savvy’s Smartphone App
Imagine a scenario in which you’re waiting for an urgent call on your office phone, but also need to be heading out for a meeting. With other phone systems, either your important call or meeting would need to be left unattended to. But, with Telcom Savvy, you can head out to your meeting, and take your urgent call on the go thanks to our VoIP smartphone app.
The Telcom Savvy smartphone app, powered by ReachUC, is one of our top features, and one just about every business owner in today’s fast paced technology driven world will find to be useful.
The app allows users to
- Fully control their office phones from their personal mobile device
- Allows you to receive text messages through your business number
- Edit phone system settings, like account setup, preferences and notifications.
Additionally, the app comes with a highly useful call recording feature. When you’re talking with someone while on the go, and are worried about forgetting certain details from call, your Telcom Savvy smartphone app can record the full conversation for future listening with just a single touch of a button. It will then store the audio in both your smartphone app and Telcom Savvy online portal. Speaking of the portal, our second standout feature is…
2- Telcom Savvy’s Online User Portal
At Telcom Savvy, we believe that information is power, but only if you can access that information with ease. With that in mind, we created easily accessible online user portals to aid business owners in keeping tabs on their phone systems, and making quick changes to system settings on the fly.
Think of your Telcom Savvy portal as not just an online database, but as your top business advisor. Through the portal, the Telcom Savvy team will send you customized reports of your company’s call data, which you can analyze to make better decisions for your business.
Telcom Savvy customers can also use their online portal to take full control of their phone systems, by making changes to UCC features.
At anytime, you can simply go into the portal and adjust:
- Individual user accessIndividual user access
- How your call forwarding is handled at certain times of day
- Your ring cycles (how many times the phone rings before call goes to voicemail)
- The hold music your callers hear
- The contacts installed in your phone
Users can also use the portal to check phone messages, call queues, and call history. And since you’re dealing with advanced VoIP technology, you can our portal to get your phone system to perform more complex actions. For example, if you’d like to have multiple phones in your office ring at the same time when a call comes in on a certain line, it can be easily programmed to do so through the portal.
3- Telcom Savvy’s Conferencing Bridging
We’re sure many business owners out there dread conference calls. When trying to bring so many voices together for just one simple phone conversation, there is just so much that can go wrong. Even just scheduling a time for the call with everyone can be a headache. Once you do finally get everyone on the phone, some sort of technical issue always seems to pop up.
In 2018, you shouldn’t have to be a rocket scientist to set up a group conference call. At Telcom Savvy we aim to make the process easier by offering advanced conference bridge services. A Telcom Savvy conference bridge will allow up to 30 callers to participate in a single call without any volume loss, and is simple to setup and use.
Our phone system users will have the ability to schedule virtual meetings in a matter of minutes. Telcom Savvy’s conference bridge service simply gives you a phone number to dial, and provides all of your meetings attendees with a pin to enter once they dial into the phone call. We promise, getting the team together for a Monday morning meeting will be a breeze with our phone system.
4- Telcom Savvy’s Virtual Fax
The fax, often thought of as a pre-2000s form of communication, gets a bad rep these days. Faxing can still be a highly useful way for businesses to transfer documents, and if you’re not a big fan of the fax, it might be because your using an outdated faxing system.
We agree that the old fashion way of receiving a fax — sitting by a machine in your office waiting seemingly forever for a document to arrive — is quite annoying. That’s why Telcom Savvy provides its customers virtual faxing.
A virtual fax works exactly like a fax machine, except you receive your faxed documents digitally via email. This means anyone can send documents to your fax number, and you can access them from your computer, smartphone, laptop, or tablet, instantly!
Having this feature will ensure you never miss out on an important fax message from a co-worker, associate, or client. Even when at home, you’ll be alerted via email when you have received a fax, and can jump into action if it’s anything time sensitive. Oh and with all of this virtual faxing, you’ll manage to save money on office paper and a few trees along the way. Everybody seems to win here!
5- Telcom Savvy’s Worry Free Technology
Perhaps the most valuable thing Telcom Savvy can provide its customers is peace of mind. You’ll never have to worry about our VoIP phone system letting you down, because with all of our systems we include server redundancy. Our software is constantly monitoring activity from all of our phone systems and servers across the country. When a problem arises with your phone, our software will detect the issue and automatically switch you over to a different server. Your office phones will always be ready for business.
With servers placed across a wide range of locations, we can guarantee constant and consistent VoIP service! You don’t need to do a thing, our technology will handle everything for you.